Privacy policy

We, Advanced Watertek ABN 83 059 988 425 for the Farghaly Family Trust trading as ‘Desaltek’ and ‘Advanced Watertek’ of Unit 1/33 McCoy Street, Myaree, WA, 6154, may collect elements of your personal information so we can perform basic business functions and activities, including:

  • providing you with products and services;
  • answering your enquiries, providing information or advice about our products or services;
  • updating our records and the content of our websites; and
  • for our business, administrative, marketing and planning requirements.

Your personal information may be disclosed to our employees, contractors, suppliers, service providers and other third parties for the purposes of operating our business or website, responding to your requests, providing products and services or information about them to you, or for business, marketing and related purposes.

Occasionally, we may disclose your personal information to overseas organisations. This might occur, for example:

  • as we have offices overseas;
  • if we use service providers based overseas;
  • if you have requested a product or service that involves an international element;
  • if we must do so to comply with legal or regulatory requirements.

We require overseas recipients to use personal information only for the purpose provided and to implement reasonable data protection.

Our Privacy Policy contains information about how you can:

  • access and correct your personal information; and
  • if required, write a formal complaint in regards to the Australian Privacy Principles, and what steps we will take to remedy any issue.

Unless you implicitly inform us not to, we may use your personal information to contact you directly about products or services using the contact details you have provided. You can request any change to this service by following any relevant links in the emails or by contacting us using the details at the end of this Policy.

This is the official privacy policy of Advanced Watertek ABN 83 059 988 425 for the Farghaly Family Trust trading as ‘Desaltek’ and ‘Advanced Watertek’, and it applies to all personal information collected by Desaltek and Advanced Watertek.

Desaltek is committed to protecting the privacy of your personal information. This policy explains:

  • how we collect, store and disclose information about our customers
  • how we comply with our obligations under the Australian Privacy Act 1988(Cth) and the Australian Privacy Principles set out in the Privacy Act 1988 (Cth); and
  • how to access or contact us regarding your information.

This policy may be updated at any time.

Desaltek only collects information that is reasonably necessary for our functions or activities. Generally speaking, the information we collect about customers can include your name, delivery address, phone numbers, payment, credit and billing information, and e-mail addresses. We also collect non-unique demographic information, such as your postcode, age, gender and purchasing preferences, interests and favourites. When you visit our websites, we may also collect information about your computer including browser and IP address. We collect information about your use of our website using cookies. 

Desaltek collects personal information only by lawful and fair means. We collect personal information from you directly when you purchase products or services from us, enter into competitions, promotions or other arrangements, provide feedback/complaints to us, or register your details with us.

If you have applied for credit with us, we may also retrieve and collect your personal information from credit reporting agencies. By providing your personal information to us for this purpose, you confirm that you have reviewed this Privacy Policy and consent to the collection and use of your personal information as specified.

We take all reasonably possible steps to protect your personal information from misuse and take effort to ensure your personal information is stored securely. Your personal information is always de-identified or destroyed securely when no longer required by us.

We may collect, store and utilise your information to:
  • sell, deliver, administer, improve and personalise our products and service offerings;
  • source products for sale and transport products;
  • open trading accounts, process payments and perform credit checks;
  • better understand your requirements and preferences, conduct product and market research, and to provide offers that are of greater interest or benefit to you;
  • to communicate with you, including providing you with safety data sheets when requested; responding to any feedback, queries and complaints; and notify you of any relevant safety alerts and product recalls;
  • undertake and administer surveys, promotions, competitions, events, marketing activities, demographics analysis;
  • protect against fraud and theft;
  • maintain and update our records.

Occasionally we may use your personal information to send you personalised news, offers and promotions of products and services. If you do not wish to receive these communications please feel free to unsubscribe at any time by following the relevant instructions on the communication. Alternatively, contact us at using the details listed at the end of this Privacy Policy.

    We may disclose your personal information to the following:

    • our service providers, including web-hosts, delivery companies, online advertising service providers, billing and debt recovery providers (if you have a credit account) and other companies who are responsible for parts of our product or service delivery;
    • suppliers and manufacturers;
    • payment system operators and financial institutions;
    • government agencies; and
    • third parties if required by law or legal process.

    We may occasionally disclose your personal information to organisations located overseas, for example where:

    • we use service providers based overseas;
    • our related companies have offices overseas;
    • you have requested a product or service that involves an international element;
    • we must do so to comply with foreign legal or regulatory requirements.

    We mandate that overseas recipients of your information must use your personal information only for the purpose provided and that they implement a reasonable data protection policy. Otherwise, we don't disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so.

      We use cookies on our website and may use these to collect information about you. By using our website, you consent to our use of cookies.

      A cookie is a small piece of data sent from a website to your web browser when you visit a website. The cookie is stored in your web browser to allow the website to recognise you and provide a customised experience during your visit and any subsequent visits to the website. We use cookies to understand your ongoing interactions with online content, interests and preference. This allows us to tailor a more personalised online experience for you.

      We make use of external companies such as Google Analytics to provide us with data that helps us analyse and understand how our website users interact with our website content. We may also collect information from other sources, such as LinkedIn, and analyse the data together with information we already hold about you to learn more about your likely preferences and interests. 

      Generally, we use the following four types of cookies:

      • website functionality cookies are used so you can navigate our website and access your shopping cart.
      • website analytics cookies allow us to measure and analyse how our customers use our website, and to improve site functionality and shopping experience.
      • customer preference cookies remember your preferences (including location), so we can design a tailored and seamless shopping experience for you.
      • targeting or advertising cookies are used to deliver relevant marketing and advertising materials.

      We typically use cookies to collect the following information when you visit our website:

      • your IP address and browser type;
      • any previous webpage you were visiting which diverted you to our website;
      • the internal pages within our website you visit; and
      • the time spent on those pages, items and information searched for on our website, access times and dates, and other statistics.

      If you create or log into an account on our website, we may collect additional information such as your name, email address, delivery preferences, items in the cart, and other preferences in order to provide you with a personalised experience from our website functionalities, and also for us to properly provide you with our services and products.

        If required, please request access to your information or request a correction to your stored information by contacting us in writing, at the address below.3

        If you have any questions about our Privacy Policy, or need to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us using our details below. 

        If you need to make a formal complaint, please send it in writing to us at the address below. We will attention the matter promptly and contact you to try and resolve the matter. If we don't get back to you within a reasonable time, you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner.

        Privacy Officer
        Advanced Watertek
        Unit 1/33 McCoy Street
        Myaree WA 6154
        Email (to complain or access or correct information, or to unsubscribe or opt-out):
        info@advancedwatertek.com.au
        Phone: (+61) 08 9317 4893

        Office of the Australian Information Commissioner
        Website: www.oaic.gov.au
        Phone: 1300 363 992